Privacy Policy

Effective Date: January 15, 2025

Information We Collect

fenoravithul collects personal information when you register for our financial stability analysis platform, subscribe to our newsletters, or contact us directly. This includes your name, email address, phone number, and professional background details.

We also automatically collect technical information about your device and browsing patterns, including IP address, browser type, operating system, and pages visited. This data helps us improve our platform's performance and user experience.

  • Personal identification information (name, email, phone number)
  • Professional information (job title, company, industry experience)
  • Technical data (IP address, browser information, device identifiers)
  • Usage patterns and interaction data with our platform
  • Communications you send to our support team

How We Use Your Information

Your personal information enables us to provide personalized financial analysis tools and educational content. We use this data to customize your learning experience, send relevant updates about our programs, and improve our platform's functionality.

We may use your contact information to send you educational webinar invitations, course announcements scheduled for late 2025 and 2026, and important platform updates. You can opt out of these communications at any time through your account settings.

Platform Personalization

Customizing your dashboard, recommending relevant content, and tracking your progress through our educational materials.

Communication

Sending you course updates, webinar invitations, and responding to your inquiries about our services.

Service Improvement

Analyzing usage patterns to enhance our platform features and develop new educational content.

Information Sharing and Disclosure

fenoravithul does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in specific circumstances outlined below, and always in compliance with applicable Canadian privacy laws.

We work with trusted service providers who help us operate our platform, including cloud hosting services, email delivery systems, and payment processors. These partners are contractually required to protect your information and use it only for the services they provide to us.

  • Service providers who assist with platform operations and maintenance
  • Legal authorities when required by law or to protect our legitimate interests
  • Business partners for joint educational programs (with your explicit consent)
  • Professional advisors including lawyers, accountants, and consultants

Your Privacy Rights Under Canadian Law

As a Canadian resident, you have specific rights regarding your personal information under federal and provincial privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act).

You can exercise these rights by contacting our privacy officer at the information provided at the bottom of this policy. We will respond to your requests within 30 days and may require verification of your identity before processing certain requests.

Access Your Data

Request a copy of all personal information we hold about you, including how it's being used and who it's been shared with.

Correct Inaccuracies

Request corrections to any inaccurate or incomplete personal information in our records.

Withdraw Consent

Withdraw your consent for certain uses of your information, subject to legal or contractual restrictions.

File Complaints

Lodge a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your personal information.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security protocols include encryption, secure servers, and regular security assessments.

All sensitive data transmission occurs over secure, encrypted connections using industry-standard SSL/TLS protocols. We regularly update our security measures and conduct vulnerability assessments to stay ahead of emerging threats.

  • End-to-end encryption for data transmission and storage
  • Multi-factor authentication for administrative access
  • Regular security audits and penetration testing
  • Employee training on data protection best practices
  • Incident response procedures for potential security breaches

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Our retention periods vary based on the type of information and how it's used.

Information Type Retention Period Reason
Account Information 7 years after account closure Legal compliance and audit requirements
Learning Progress Data 5 years after last activity Educational record keeping
Communication Records 3 years from last contact Customer service history
Marketing Preferences Until you unsubscribe Compliance with consent
Technical Log Data 12 months System performance and security

When information reaches the end of its retention period, we securely delete or anonymize it using industry-standard data destruction methods.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our site is used. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period). Essential cookies are necessary for platform functionality, while analytical cookies help us understand user behavior and improve our services.

  • Essential cookies for platform functionality and security
  • Performance cookies to analyze site usage and optimize performance
  • Preference cookies to remember your settings and choices
  • Third-party cookies from our service providers (with your consent)

International Data Transfers

While fenoravithul is based in Canada, some of our service providers may process your information outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data.

We only work with service providers who meet Canadian privacy standards or are located in countries recognized as providing adequate privacy protection. All international data transfers are governed by contracts that require the same level of protection as Canadian privacy laws.

Children's Privacy

Our platform is designed for adults and professionals seeking financial education. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected such information, we will promptly delete it.

Parents or guardians who believe their child has provided personal information to us should contact us immediately using the information provided below.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when the most recent version was published.

This privacy policy was last updated on January 15, 2025. Previous version dated March 2024.

Privacy Questions and Concerns

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our Privacy Officer:

fenoravithul Privacy Officer
8100 Boul Métropolitain E, Anjou, QC H1K 1A1, Canada
Email: privacy@fenoravithul.com
Phone: +12506248452

For general inquiries: info@fenoravithul.com